Pending status
Repeating the payment may create two transactions; check the first one.
Understand conditions and records before sending money
Check amount, currency, recipient and transaction status separately. This page explains payment information and receives no deposits or withdrawals.
Background and conditions
Knowing a payment method's name is different from knowing whether a service supports it. Read the actual service's conditions first. This page publishes no supported bank or wallet list.
Fees and recipient identity matter alongside the amount and currency. Do not fill gaps by guessing. A replacement recipient sent in a private message should not be treated as routine.
A request, a pending state and a completed transaction are different. Pressing a button does not establish receipt. Check your payment institution's record separately.
A practical sequence
Confirm conditions
Read the applicable method and recipient identity first.
Match the figures
Check currency, amount and stated fees.
Retain the record
Keep the time and reference privately.
Pause on discrepancies
Establish status before sending the same amount again.
Distinct situations to recognise
These situations have different causes and call for different responses. Match the description to the question you actually have.
Wrong recipient
Contact your own institution through its authorised route without assuming recovery is guaranteed.
Unknown fee
Ask for a clear written explanation before accepting an unexplained amount.
A debit without clear confirmation
If money leaves an account without confirmation elsewhere, compare the records. Note the time, amount and reference and ask your own institution about status.
Use our email for questions about this explanation only. Never send a full account number or PIN. This website is not a bank or a refund mechanism.
Questions about Payment information
Which wallets are accepted?
This page receives no transactions and announces no supported wallet list.
How long does a payment take?
That requires the conditions of the specific service and institution.
Should I repeat a request?
Avoid repetition until the original status is established.
What should I retain?
Keep amount, currency, time and reference privately; exclude PINs and codes from messages.